People who use Twitter to comment about Kodak or General Motors might be surprised when the companies Twitter back at them. BusinessWeek reports that those businesses, as well as others such as JetBlue, Dell, Comcast, and Whole Foods, have started to monitor the microblogging service for mentions of their companies. When they see a mention, their customer service departments respond to the sender, asking if there's anything they can do to help.
Web pick posted by Neil Savage, Xconomy.com
If round-the-clock cable channels and blogs that cover both the ideological and credibility spectrum aren't enough, now voters can keep up with the presidential campaign by follow what others say about the candidates on Twitter. TechCrunch reports that Stephen Taylor, a Canadian blogger and political analyst, has put together a website and a Facebook application called govtweets. The site scrolls a constant update of tweets mentioning the names of the presidential and vice presidential candidates.
Web pick posted by Neil Savage, Xconomy.com
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